Return policy
We want you to be completely satisfied with your purchase. If you are not happy with your items, you may return them within 30 days of receipt for a refund or exchange, subject to the following conditions:
Eligibility for Returns
- Items must be unused, unworn, and in their original condition.
- All original packaging, tags, and accessories must be included.
- Proof of purchase is required for all returns.
Non-Returnable Items
- Gift cards and final sale items are non-refundable.
- Customized or personalized products cannot be returned unless defective or damaged.
Return Process
- Contact our customer service at 📧 service@chicroute.com to initiate your return.
- Fill out the return form provided and include it in your return package.
- Ship the items back using the return instructions provided by our team.
Refunds
- Refunds will be processed to the original payment method within 7-10 business days after the return is received and inspected.
- Shipping fees are non-refundable unless the item is defective or incorrect.
Exchanges
- Exchanges are subject to product availability. If the desired item is not available, a refund will be issued.
Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately so we can resolve the issue promptly.
Thank you for shopping with Dr. Martens! We appreciate your understanding of our return policy.